Policies & Legal Framework

1. Purity & BIS Certification: All gold jewelry curated and showcased by Bangol Jewellers is strictly 100% BIS Hallmarked (22K 916, 18K 750, or 14K 585) in adherence to the Bureau of Indian Standards guidelines. Diamond jewelry is accompanied by authentic laboratory certifications (IGI / SGL).

2. Pricing & Valuation Transparency: All showcase prices are indicative and calculated based on prevailing market bullion rates, gross weight, net precious metal weight, certified gemstone carat weight, and artisanal crafting charges. Final invoice values reflect live market rates at the time of purchase in our flagship showroom.

3. Digital Showcase Disclaimer: Our website functions as an exclusive digital showroom and catalog for patrons to preview collections. Physical purchases, hallmark inspections, and custom fittings are completed in-store at our flagship boutique or via direct WhatsApp concierge consultation.

4. Bespoke & Customized Commissions: Custom jewelry commissions require explicit client approval of 3D CAD renders and gemstone specifications prior to artisan crafting.

1. Client Confidentiality: Bangol Jewellers is dedicated to safeguarding the privacy and personal records of our patrons. Any information submitted via consultation forms, appointment bookings, or WhatsApp concierge messages is kept strictly confidential.

2. Data Collection & Use: We collect only necessary details (such as your name, phone number, email address, and appointment preferences) solely to provide customized concierge assistance, order updates, and hallmark verification records.

3. Zero Third-Party Sharing: We do not sell, lease, or distribute our patrons' contact information or purchase histories to any external marketing agencies or third parties.

4. Secure Inquiries: Direct communications via WhatsApp are protected by end-to-end encryption under WhatsApp's privacy architecture.

1. 7-Day Exchange Window: Standard showroom pieces in pristine, unworn condition may be presented for exchange within 7 calendar days from the date of purchase, accompanied by original tax invoices, BIS hallmark certificates, and boutique packaging.

2. Quality Inspection & Verification: All returned or exchanged items undergo non-destructive purity testing and gemstone authenticity verification by our certified gemologists prior to exchange credit issuance.

3. Custom & Altered Pieces: Personalized items, engraved jewelry, or pieces altered to bespoke size specifications are exempt from cash refunds and qualify for our guaranteed Lifetime Exchange program.

1. Guaranteed Lifetime Exchange: We offer a transparent, lifetime exchange policy on all gold, kundan, and diamond jewelry purchased from Bangol Jewellers.

2. Purity Valuation at Current Market Rates: Plain gold jewelry will be valued at 100% of the current market gold rate for the exact net metal weight. Diamond and gemstone pieces will be credited based on prevailing certified market value.

3. Complimentary Lifetime Care: Every heirloom purchased from us includes complimentary lifetime ultrasonic cleaning, inspection, and prong tightening at our flagship boutique.